Delighted with Hansgrohe

Back in 2011, we did a kitchen and bathroom remodel and chose Hansgrohe hardware for the faucets and showers. To me, their products embody interesting aesthetics and solid workmanship. What I didn’t realize about Hansgrohe hardware is the extent of their limited lifetime warranty.

My Talis S kitchen faucet sprung a slow leak that I traced to a faulty flexible water hose. After looking for a replacement online, I read that this hose could be covered under warranty. I called Hansgrohe customer support, explained my problem, and was ensured this was indeed under warranty, especially given its fairly recent installation. I had to email in pictures of my faucet and about a week later, a replacement was delivered to my door!

Since this worked out well, I also asked about my hand shower that started to drip, and you guessed it, a replacement was provided free of charge! Thanks for the great service Hansgrohe!