Communicating Is Hard

Communicating is one of those easier-said-than-done things, especially for big businesses like the Disney Aulani resort. Making sure every employee is on the same page and knows the very latest is just too hard. Case in point, while staycation-ing at the Aulani, I wanted to work out in the fitness center on a Saturday night. The daily calendar said the Mikimiki Fitness Center was closed whereas it had been a 24-hour operation previously.

I called the front desk to ask about this and was told the fitness center was being remodeled and that it had temporarily moved to the conference rooms. I asked if it was open and was assured the relocated fitness center was open. So I headed to the conference rooms. There was a wedding going on in the main conference room (good choice of music by the way, hearing John Legend’s All of Me remix and Animals by Martin Garrix) as I wandered around looking for the fitness center. Then I saw this sign.

Confused, I asked a worker where the fitness center was since the above sign said it was closed. He replied that all the equipment had just moved back to its original location and suggested I head back to the Mikimiki Fitness Center. At this point, a full day of sun and swimming caught up with me, feeling too drained to work out.

Fast forward to Monday, May 26. The daily calendar announces the re-opening of the Mikimiki Fitness Center starting at 4am. No, I didn’t venture out for a workout at four in the morning, but I did stop by later in the day to see what changed.

After stepping inside the previously sealed doors, things looked exactly the same as the last time I was there.

I didn’t see any significant changes to the room itself so I’m not sure what the remodeling was all about. All I know is that getting a workout on Memorial Day weekend at the Aulani was not meant to be and that communicating the status (and whereabouts) of the fitness center to the entire staff is just too hard.